Under Australian Consumer Law, when you buy products and services within Australia, they come with automatic guarantees that they will work as intended. Tempest & Co. will therefore accept product returns and provide you with a store credit, refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description.

Due to the custom nature of our products, Tempest & Co. does not offer refunds for change of mind.

In the event that your order arrives damaged in any way, please email us as soon as possible, with your order number and a photo of the item’s condition. 

For more information, please visit our Warranty page.